OUR VISION

The Concept

  • Performance driven company
  • Comprehensive accountability
  • Focused by design

The Opportunity

  • Intelligent analytics
  • Custom collection strategies
  • Uninhibited communication

The Results

  • Consistent & sustainable performance
  • Improved cost efficiencies
  • Long term partnerships
  • Increased customer satisfaction 

Careers

Currently seeking:   Professional Collections Specialist

Description:

Collector opportunity is available with Delta Outsource Group, Inc. Delta Outsource Group, Inc. is a performance based nationwide professional debt collection company, offering a diverse selection of call center solutions from first party, early stage collections to third party, post charge off recovery and legal programs. Delta Outsource Group, Inc. is committed to providing fair, effective and compliant collection programs yielding best in class results. Please email your resume to careers@deltaoutsourcegroup.com.
    

Responsibilities:

  • Resolve past due accounts via collection calls and/or correspondence in a goal oriented environment using defined procedures on call progression and file mechanics. Must remain professional and respectful at all times.

  • Reconcile customer disputes as they pertain to payment of outstanding balances.

  • Successful negotiation of affordable and agreeable repayment with debtor.

  • Provide customer service regarding collection issues, to include but not limited to, account adjustments, client discrepancies, customer reconciliations, and account settlements.

  • Accountable for reducing delinquency for assigned accounts in a manner that is professional, considerate, respectful and in accordance with all federal and state regulations and company policies.

  • Perform skip tracing activities as needed or assigned to aid in locating a debtor.

  • Enlist the efforts management when necessary to accelerate the collection process.

  • Timely and effective communication on status of accounts and progress toward performance goals.

Requirements:

  • Prior 3rd party Collections experience a plus.

  • Knowledge of the Fair Debt Collection Practices Act (FDCPA).

  • Ability to remain 100% compliant with all federal and state regulations, along with company policies and procedures.
  • Goal oriented.

  • Excellent negotiation and follow-up skills.

  • Strong communication and listening skills.

  • Commitment to maintain a positive attitude at all times in spite of the nature of the work.

  • Creativity in problem solving to assist in developing alternative repayment with consumers.

  • Strong attention to detail.

  • Strong knowledge of the internet, skip-tracing experience and proven ability to utilize outside research tools in debt collecting activities.

  • Proven ability to be at work, on time as scheduled.